FAQ

Reasons for you to use our International Money Transfer Service.

People who need to transfer money abroad quickly and at a significantly lower cost than those available from other service providers. Low charges and reliability of the service also makes it attractive to a wide variety of other people including businesses and travelers.

We currently offer remittance service from and to more than 25 countries worldwide. To find out if the service to the country of your interest is available and to get more information on the rates, charges and pay out locations. Please feel free to contact us.

How to send money through us?

First, you would need to come to our office located at 16/B Man Hing Commercial Building, 79-83 Queen’s Road Central, Hong Kong.

– You would then be provided with a Send/Receive form, which you will need to fill up with your personal details (e.g., Full Name, Address, Contact Numbers), as well as the same details for the beneficiary.

– Then you will need to choose the pay out location in the receiving country where money would be delivered from the list of available agents worldwide. All details are then inputted into the PC by the operator and you will be issued a receipt which will contain all the details of the transaction and reference number which you will have to pass onto your beneficiary. Check the receipt details carefully to ensure all the details are correct. You would then be asked to pay the amount you would like to send including the transfer charges. Once all the steps have been done your transaction is completed. Please note that for some receiving countries you may be asked to provide additional compulsory information about either yourself or the beneficiary due to the local regulations of the receiving country.

How soon will the money be available to the receiver?

Delivery time varies depending on the receiving country. For most destinations, money is ready within 2 hours, or in some cases, instantly! However, most typical transactions done through us would be available for collection immediately, depending on the time zones but within 24 hours. For more information regarding delivery times for specific countries, please feel free to contact us.

How would the receiver collect the money?

Once the transaction has been completed you would need to notify your beneficiary of the following: address/contact numbers of the pay out agent, time when the transaction would be delivered, any reference numbers needed to collect the funds and the amount that the beneficiary would receive. Beneficiary would need to come to the pay out location, present their nationally accepted form of identification and provide it to the pay out agent including the reference number.

Can I deposit money to an overseas bank account?

Yes, we offer bank transfer service to a number of countries such as India, Pakistan, Nepal, Bangladesh, Sri Lanka, Indonesia, Malaysia, Thailand and many other countries. For more information about available destinations and terms and conditions, please feel free to contact us.

How would I pay for my transfer?

Payments can be paid in cash at our office or transferred to any of our available bank accounts. Please contact us for more information.

What are the opening hours of Ria Exchange Limited?

Our operating hours are from 9:30 a.m. to 6:00 p.m. on weekdays and from 9:30 a.m. to 2:00 p.m. on weekends.

How much money can I send?

The maximum amount may vary depending on the receiving country. For many countries there are no formal limits, for other local restrictions are in place limiting the amount of money you can send. Please note that when sending large sums of money or sending on a regular basis, you may be required to provide your proof of ID (International Passport or Full Driving License) and proof of address (Utility Bill or Bank Statement) at the point of transfer and maybe asked to indicate the source of the funds and purpose of transaction.

I would like to become an agent of SPEED REMIT MONEY TRANSFER?

We are actively looking for businesses interested in becoming an agent for SPEED REMIT MONEY TRANSFER. Please fill up our online form or contact us at enquiry@riaexchange.com.